Data processing information
1. What is the purpose of this data protection notice?
This privacy policy has been prepared by szexshopbelvaros.com to provide you with a clear and transparent understanding of how we handle your personal data. We would like you to know how we handle your data when you request information from us, register, use our services or make a purchase on our site.
During data processing, we comply with Regulation (EU) 2016/679 of the European Parliament and of the Council, i.e. the General Data Protection Regulation (GDPR), and Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information.
Please read this information. If you have any questions, please contact us with confidence. Our website is available in Hungarian, and all administration and communication is done in Hungarian.
2. Who are we?
szexshopbelvaros.com is an online store selling sexual, intimate women's and men's products, as well as related accessories.
3. Whose data do we process?
We process the personal data of those who use our services described in point 2. This includes those who register, request information, use a service or make a purchase on our site. This information therefore applies to both registered and non-registered customers.
4. If you are not our customer, do we still process your data?
Yes, in some cases we may process your data even if you have not yet purchased from us. This may be the case, for example, if you request information from us, subscribe to one of our newsletters, or provide your data during a contact. In such cases, we will treat your data with the same care and security as any other personal data from any other business relationship.
5. For what purpose and on what legal basis do we process your data?
What does the goal mean?
Purpose means exactly why we process your personal data. Such a purpose could be, for example, to fulfill an order, issue an invoice, maintain contact, respond to customer service or comply with our legal obligations.
What does legal basis mean?
The legal basis shows the data protection rules under which we can process your data. We usually process your data because it is necessary to fulfill your order, we are required to do so by law, or in some cases you give your consent.
This does not mean that we use all of your data for every purpose. We only process the data that is necessary for that purpose.
We may process the same data for multiple purposes. For example, we may use your email address to confirm your order, contact you for customer service, or send you a newsletter if you have specifically signed up for it.
5.1 Preparing and providing the product or service you wish to use
What is this goal?
This includes all data processing that is necessary for using the web store's services, preparing the order, and completing the purchase.
What is our legal basis?
Preparation and execution of the contract.
What data do we process for this?
During registration, we may ask for your name, email address, and password. When you purchase from us, we may need your billing name, billing address, phone number, shipping name, and shipping address to fulfill your order.
You provide this data directly to us.
5.2 Developing, personalizing the website and our services and improving the user experience
What is this goal?
We may process certain data to improve our website, product offering and services. This may include, for example, improving the functionality of the website, making the shopping experience more convenient, selecting new products or personalizing the offer.
This may also apply to the channels through which you reach us, such as the website, customer service, social media platforms or other online platforms.
What is our legal basis?
Our legitimate interest based on Article 6(1)(f) of the GDPR.
What data do we process for this?
We may process data that you provide to us directly, for example when you register or contact us. This may include your name, email address, telephone number, home address or other contact details.
We may also process technical data, such as IP address, and data related to previous orders or transactions, if this is necessary to improve our services.
5.3 Displaying personalized ads that match your interests
What is this goal?
We may process certain data to show you ads and offers that are more relevant to your interests. This can help you see content that is more relevant to you and reduce unnecessary messages.
This may happen on our website or on third-party online platforms, for example through advertising systems or social media platforms.
What is our legal basis?
Such processing usually requires your consent, in particular when it is carried out using cookies or similar technologies. In some cases, we may also process data based on our legitimate interest, pursuant to Article 6(1)(f) of the GDPR.
What data do we process for this?
We may process data that you provide to us directly, for example when you register or contact us. This may include your name, email address, telephone number, home address or other contact details.
We may also process technical data, such as IP address, and data related to previous orders or transactions, if this is necessary to personalize ads or improve our services.
If data processing is based on the use of cookies, you can find more information about this in the cookie policy.
5.4 Invoicing and accounting
What is this goal?
We process the data necessary to fulfill our legal obligations related to invoicing, accounting and taxation. This includes, for example, issuing invoices, maintaining accounting records and preserving receipts related to purchases.
What is our legal basis?
Fulfillment of a legal obligation.
What data do we process for this?
We process data that you provide to us directly and that is necessary for billing or accounting.
This may include, for example, your email address, billing name, billing address, and purchase-related data, such as the purchase amount, cart contents, payment transaction ID, date, and content.
5.5 Handling customer complaints
What is this goal?
If you have a complaint, question or problem, we process your data to respond to you, investigate the matter and handle your inquiry appropriately.
You can contact us by email or phone. We do not record calls to our customer service phone line.
What is our legal basis?
Our legitimate interest.
What data do we process for this?
We process the data that you provide to us directly in your complaint or inquiry.
This may include, for example, your email address, name, phone number, information about your order, and any information necessary to investigate and respond to a customer complaint.
5.6 Creating statistics
What is this goal?
We may compile statistics about the use of our website and services. This helps us understand how the site works, which parts visitors use, and how we can improve the customer experience.
What is our legal basis?
Our legitimate interest based on Article 6(1)(f) of the GDPR.
What data do we process for this?
We may process data that you provide to us directly, for example when registering or contacting us.
We may also process technical data, such as IP address, as well as purchase-related data, such as purchase amount, cart contents, payment transaction ID, date and content.
When processing data for statistical purposes, we strive to use the data in an aggregated or non-identifiable form.
5.7 Sending direct marketing and newsletters
What is this goal?
Based on your consent, we may send you marketing inquiries and newsletters. In these, we may inform you about our own products, services, promotions, news or offers.
Such a request may be made, for example, by email, SMS, telephone, social media platform or by post, but only if you have given your prior consent.
What is our legal basis?
Your voluntary contribution.
What data do we process for this?
We process the data that you provide to us directly when you register or contact us.
This may include, for example, your name, email address, phone number, and other contact information you provide.
You can withdraw your consent at any time. In the case of newsletters, you can do this via the unsubscribe link in the newsletter or by writing to us at info@szexshopbelvaros.com.
6. What legitimate interests may we have in data processing?
Legitimate interest has been mentioned several times in the previous sections. When we process data based on legitimate interest, we always consider whether the processing is necessary and proportionate and does not unreasonably infringe on your rights and freedoms.
The following legitimate interests may arise for us:
A) Enforcement of our rights and claims
There may be times when a claim arises in connection with a contract, order, payment or other legal relationship. In such cases, we may have a legitimate interest in retaining and using the data necessary for the enforcement of claims or for the legal defense of such claims.
B) Improving our services and website
We have a legitimate interest in improving our website, services, product offerings and customer experience. This helps the site work better, the offerings are more relevant and shopping is more convenient.
C) Registration of objections, withdrawal of consent and unsubscription
If you withdraw your consent, unsubscribe from a newsletter or object to any processing of your data, we may have a legitimate interest in recording this. This is necessary so that we can respect your request at a later date and do not contact you for a purpose to which you have objected.
D) Preparation of statistics
We may have a legitimate interest in compiling statistics about the use of our website and services. We use this data in aggregate or non-identifiable form where possible, to improve the operation of the website and the customer experience.
E) Sending direct marketing and newsletters regarding szexshopbelvaros.com's services
We may have a legitimate interest in communicating with you about our own services, products, news or offers, where permitted by law. However, we will only send you newsletters or marketing communications if we have a valid legal basis for doing so, such as your voluntary consent.
F) Displaying personalized advertisements that match your interests
We may have a legitimate interest in showing you advertisements and offers that are more relevant to your interests. This can help you see content that is more relevant to you.
If personalized advertising is done using cookies or similar technologies, your consent is required. In this case, you can manage or withdraw your consent in your cookie settings.
7. How long do we process your data?
We will only process your personal data for as long as it is necessary to achieve the given data processing purpose or as long as it is required by law.
If the processing is based on your consent, we will process the data until you withdraw your consent. Withdrawing your consent does not affect previous, lawful processing.
If the processing is related to the performance of a contract or a legal obligation, we will retain the data for the period specified in the applicable laws. This may include, for example, the retention of billing and accounting data.
If the data is no longer necessary to process and no further retention is required by law, we will delete the data or anonymize it in such a way that you can no longer be identified.
8. Who do we share your data with?
We will only pass on the data entrusted to you to others if you have consented to it, if it is necessary for the performance of the contract or for our legitimate interests, or if we are required to do so by law.
Our data processors
Our data processors are our contracted partners who perform technical or administrative tasks necessary for the operation of our services. They may not use your data independently, may not process it for their own purposes, and may only act on our instructions.
Our data processing partners may include:
– KBOSS.hu Kft. as an invoicing service provider, which provides electronic invoicing through the Számlázz.hu system. Their privacy policy is available here: https://www.szamlazz.hu/adatvedelem/
– in case of payment by credit card, we may transfer the data necessary for payment, such as email address and billing information, to Stripe Payments Europe, Ltd. Their privacy policy is available here: https://stripe.com/en-hu/legal/ssa and https://www.stripe.com/en-hu/privacy
– in the case of parcel delivery or physical product delivery, we may transmit the data necessary for delivery to courier services and package logistics partners.
– in the event of sending an electronic newsletter or marketing e-mail, we may transmit the necessary data to the newsletter sender, e-mail marketing or electronic communication service provider.
– the website is hosted by Websupport Hungary Ltd. Registered office: 1119 Budapest, Fehérvári út 97–99.
9. How do we protect your data?
We process your personal data in electronic systems. We only use data outside of electronic systems if it is necessary to provide the service, for example in the form of a package label, invoice or other order-related document.
We do everything we can to ensure that your data is secure. We use technical and organizational measures to ensure that the data we process:
A) are only accessible to authorized persons,
B) remain accurate, complete and authentic,
C) be protected against unauthorized access, modification, transmission, disclosure, deletion or destruction.
We use reliable hosting providers and technical partners to operate this website. We also expect our data processing partners to implement appropriate data security measures.
10. What rights do you have and what decisions can you make?
You have several data protection rights so that you know what happens to your data and can influence it if necessary.
Right of access
You can request information at any time about whether we are processing your personal data. If so, you can request that we inform you, among other things, about the purpose of the data processing, its legal basis, the scope of the data concerned, the source of the data, the recipients, the duration of the data processing, and your data protection rights.
Requesting information is free of charge, but in the event of a repeated or clearly excessive request, we may charge a fee or refuse to fulfill the request in accordance with the law.
Right to rectification
You can request that we correct or update the personal data we process about you if it is inaccurate, incomplete or no longer current.
Right to erasure
You can request the deletion of your personal data if the purpose of the data processing has ceased to exist, if the data processing was based on your consent and you have withdrawn it, or if we have no other legal basis to continue processing the data.
Deletion may not be possible immediately in all cases. We may need to continue to process certain data due to legal obligations, legitimate interests or the exercise of legal claims.
Right to restriction of data processing
You can request that we restrict data processing if you dispute the accuracy of the data, if you believe that the data processing is unlawful but do not request the deletion of the data, or if you need the data to assert, exercise or defend legal claims.
In the event of a restriction, we will only store the data and use it for other purposes only in cases permitted by law.
Right to withdraw consent
If the processing is based on your consent, you can withdraw your consent at any time. The withdrawal does not affect previous, lawful processing.
If you withdraw your consent, we will no longer process your data for that purpose. However, we may still need to process certain data for other purposes, such as compliance with a legal obligation or legitimate interests.
Right to object
If the processing is based on legitimate interests, you have the right to object to the processing. In such a case, we will examine your request and, unless there are compelling legitimate grounds which override your interests, rights and freedoms, we will no longer process your data for that purpose.
Right to data portability
If the processing is based on your consent or the performance of a contract and is carried out by automated means, you may request that we provide you with the data we process in a structured, commonly used and machine-readable format. You may also request that we transmit these data to another controller, where technically feasible.
11. How can you reach us?
Our official contact details:
Name: Sex shop Downtown – Valerius Melinda Emese
Headquarters: Hungary, 7985 Kisdobsza, Hunyadi Street 15.
Tax number: 90640753-2-22
Email address: info@ssexshopbelvaros.com
Phone: +36 20 958 7870
If you have any questions, concerns or complaints regarding data processing, please feel free to contact us at info@szexshopbelvaros.com.
Where can you file a complaint?
In the first instance, please contact us using the contact details provided in point 11. We will try to respond to your request as soon as possible, but no later than within 1 month. If necessary, this deadline may be extended in accordance with the legislation.
If you feel that we have acted improperly regarding our data processing, you can file a complaint with the National Data Protection and Freedom of Information Authority.
National Data Protection and Freedom of Information Authority
Address: 1055 Budapest, Falk Miksa Street 9–11.
Phone: +36 1 391 1400
E-mail: ugyfelszolgalat@naih.hu
Website: https://www.naih.hu
You also have the right to go to court. You can also file a lawsuit before the court of your place of residence or residence.
12. Unilateral modifiability
If the rules related to data management change or our business operations make it necessary, we may amend the data management information. If necessary, we will provide information about the amendment on the website. The data management information in force at any time is published on the szexshopbelvaros.com website.
13. Use of cookies
When you visit our website, certain data is stored, or processed, using cookies. Cookies are small data files that your browser stores on your device.
Cookies can help the website function properly, remember certain settings, improve the customer experience, and enable measurements for statistical or marketing purposes.
Examples of cookies used on the website include:
– cookies necessary for operation, without which certain functions of the site would not work properly,
– statistical cookies that help us understand how visitors use the site,
– marketing cookies, which can help us display more relevant ads and offers.
We only use cookies that are not strictly necessary if you consent to this. You can change or withdraw your consent at any time in your browser settings, or if a separate cookie setting option is available on the website, then there too.
Most browsers allow you to delete, block or manage cookies in your settings. It is important to note that if you block certain cookies, some features of the website may not work properly.