Terms of purchase
Welcome to the www.szexshopbelvaros.com web store!
Please read these terms and conditions carefully before purchasing.
Operator details
Name: VALERIUS MELINDA EMESE
Headquarters: Hungary, 7985 Kisdobsza, Hunyadi Street 15.
Email: info@ssexshopbelvaros.com
Phone: +36 20 958 7870 (WhatsApp)
Products available in the webstore: adult intimate products, sexual wellness products, erotic clothing, lubricants, condoms, vibrators, dildos, BDSM accessories, men's and women's intimate products, and related accessories.
General information, purchase conditions
Any person over the age of 18 who accepts these terms and conditions of purchase and recognizes them as binding on them may purchase products at the www.szexshopbelvaros.com web store.
By placing an order in the www.szexshopbelvaros.com web store, the customer declares that he has read and accepts these terms and conditions of purchase and is aware of the ordering process.
Registration is not required to browse the content of the www.szexshopbelvaros.com web store. However, to place an order, you must provide the data required for shipping and billing.
After submitting your order, our system will automatically send a confirmation email to the email address you provided. Please check this message. If you notice an incorrect or incorrect order, please contact us as soon as possible.
The confirmation email is generated automatically, so in the event of a technical error or stock discrepancy, we may not be able to fulfill the order. In such a case, we will notify the customer as soon as possible.
For some products, there may be a slight discrepancy between the product image and the product description. We try to provide all information accurately, but if you have any questions about a product, it is worth contacting us by email before purchasing.
Limitation of liability
The use of the www.szexshopbelvaros.com web store is at the buyer's own risk. The buyer acknowledges that he uses the technical conditions, possibilities and possible limitations of online shopping at his own risk.
The www.szexshopbelvaros.com web store is not responsible for errors or damages that occur for the following reasons:
Loss, corruption or delayed arrival of any data sent or received over the Internet.
A malfunction caused by the internet network, the customer's device, browser or internet connection.
Any technical failure, system outage, software error or data transmission problem.
Delivery, billing or communication problems resulting from incorrect or incomplete information provided by the buyer.
The www.szexshopbelvaros.com web store reserves the right to modify the prices, deadlines, product descriptions and other information on the website at any time. The modifications are valid from the date of publication on the website.
We reserve the right not to fulfill an order in the event of a technical error, typo, incorrect price, stock discrepancy or incorrect product information. In such cases, we will notify the customer as soon as possible and, if necessary, we will discuss modifying or canceling the order.
We reserve the right to modify the terms and conditions of purchase. The modification will take effect upon publication on the website www.szexshopbelvaros.com.
Accurate information must be provided prior to purchase. We are not responsible for incorrect fulfillment, late delivery, or failed delivery resulting from incorrect or incomplete information.
Naturally, if the order is received on a weekend or public holiday, processing may begin on the next business day. In the case of delivery by courier, the delivery time also depends on the courier's schedule and workload.
In the case of parcel collection, the ordered products can be delivered both domestically and internationally by courier services or parcel locker providers. After the package has been shipped, the exact delivery time can be agreed with the courier service or the chosen provider.
The shipping cost is calculated during the order process based on the selected shipping method and the cart value. The exact amount to be paid is displayed on the checkout page before finalizing the order.
Provide a phone number for home delivery
In the case of home delivery, it is the buyer's responsibility to provide a valid and available phone number on which the courier service can contact them during delivery.
For delivery in Hungary, please provide a Hungarian phone number if possible, as the courier service can use this to send notifications or coordinate with the customer during the package dispatch and delivery.
If the buyer provides an incorrect, incomplete, unavailable, or not accepted phone number by the courier service, and as a result the delivery of the package fails, is delayed, or the package is returned to us, the resulting shipping, return, packaging, and handling costs may be incurred and billed to the buyer.
Unsuccessful delivery, undelivered or returned package
If the courier cannot find the recipient at the specified delivery address or the buyer does not pick up the package, the courier service may make additional delivery attempts, send a notification, or return the package to the sender according to its own delivery policies.
It is the buyer's responsibility to arrange the delivery date, ensure availability, and receive the package.
If the package is returned to us due to an unsuccessful delivery attempt, incorrect or incomplete address information, unavailability, refusal to accept or failure to accept, such an event does not qualify as a traditional product return or cancellation.
In the event of a package not received, returned or unsuccessfully delivered, the purchase price of the product is refundable, however, we are entitled to deduct shipping, packaging, handling and return shipping costs already incurred from the amount to be refunded.
If the buyer requests a repeat delivery, the cost will be paid by the buyer.
Please always check the integrity of the package upon receipt. If the package is visibly damaged, please notify the courier and, if possible, request a report. In the event of missing products or damaged contents, please contact us as soon as possible.
Shipping fees
Shipping costs may vary depending on the shipping method chosen, the courier service, the type of package, and current carrier fees.
The current shipping fee is always displayed on the checkout page before finalizing the order. The customer can check the total amount to be paid, including the price of the products and the shipping cost, before submitting the order.
We reserve the right to change the shipping methods and fees shown. The shipping fee displayed on the checkout page when placing an order is the governing one.
Payment options
In our system, you can choose from the following payment methods:
Credit card payment via Stripe.
Right of withdrawal
The buyer, if he is a consumer, has the right to cancel the purchase after placing the order in accordance with the applicable laws. The intention to cancel can be notified to us by email or telephone.
The buyer may cancel the purchase without giving any reason within 14 days of receiving the product and return the product to the web store.
Important: For hygiene and health reasons, we are unable to return or exchange intimate products that have been opened, used, tried on, have damaged packaging, or are not in their original condition.
The right of withdrawal can only be exercised for products that are returned unopened, unused, clean, undamaged and in their original packaging.
This includes, but is not limited to: vibrators, dildos, masturbators, anal products, prostate massagers, underwear, stockings, products that come into contact with the body or intimate area, cosmetics, lubricants, condoms and other hygiene products.
The cost of return shipping is paid by the buyer, unless the return is due to proven defective performance.
In case of cancellation, the purchase price will be refunded after the product has been returned and inspected. The refund can only be initiated if the returned product meets the above conditions.
If the returned product is used, opened, damaged, incomplete, contaminated or cannot be resold for hygiene reasons, we may refuse a refund.
In the case of an invoice issued to a company or business, the buyer does not always have the right to withdraw. In such cases, the return will be assessed individually.
Warranty and return conditions
For hygiene and health reasons, we are unable to return or exchange intimate products that have been used, opened, tried on, have damaged packaging, or are not in their original condition.
We can only accept returns for new, unopened, unused, clean, undamaged and original packaging products, provided that the legal requirements are met.
If the product has a manufacturing defect or was damaged during shipping, please contact us as soon as possible at info@szexshopbelvaros.com or by phone at +36 20 958 7870.
Warranty processing is only possible upon presentation of a document proving purchase, such as an invoice or order confirmation.
The warranty and guarantee apply exclusively to new, properly used products. We do not assume any liability for defects resulting from improper use, external damage, hygienic conditions, improper storage or failure to follow the instructions for use.
If the product is defective, we will cover the cost of returning the product in the event of proven defective performance. If the product is not considered defective based on the inspection, or the defect is due to improper use, the cost of returning the product and re-delivery may be paid by the customer.
Based on the relevant laws, the exercise of warranty and guarantee rights is governed by the provisions of Hungarian laws in force at all times.
Consumer complaint handling
Complaints can be made in writing to the email address info@szexshopbelvaros.com.
Data protection
Customers' personal data is processed in accordance with applicable data protection laws.
To fulfill your order, we only request the data that is necessary for purchasing, invoicing, contact, and delivery.
The data provided is treated confidentially and is used solely for the purpose of fulfilling the order, issuing the invoice, organizing delivery, and any customer service administration.
We only share customer data with third parties if it is necessary to fulfill the order. This could be, for example, the payment service provider, the billing system or the courier service that carries out the delivery.
Detailed information about the processing of personal data can be found on the Data Processing Information page.